441 lines
20 KiB
C#
441 lines
20 KiB
C#
using Api.Framework;
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using Api.Framework.SDK;
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using AutoAnswer.Entitys;
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using AutoAnswer.Properties;
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using Chat.Framework;
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using Api.Framework.Tools;
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using Microsoft.JScript;
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using System;
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using System.Collections;
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using System.Collections.Generic;
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using System.Linq;
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using System.Text.RegularExpressions;
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using System.Threading;
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using static AutoAnswer.Controls.Enums;
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using System.Threading.Tasks;
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using Chat.Framework.WXSdk.IPAD;
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using Chat.Framework.WXSdk.Implement;
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namespace AutoAnswer
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{
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public class Class1 : Plugin
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{
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public Class1()
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{
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this.Logo = Resources.问答;
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this.Name = Resources.PluginName;
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this.Note = Resources.PluginNote;
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}
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#region 自定义变量
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public static Config Config;
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private MainForm mainForm = null;
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#endregion
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public override void Start()
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{
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try
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{
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var session = ApiClient.GetSession();
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#region 判断表是否存在，不存在创建表
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if (!session.TableExist<fl_plugin_autoanswer_definedlib>())
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{
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try
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{
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session.CreateTable<fl_plugin_autoanswer_definedlib>();
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if (session.TableExist<fl_plugin_autoanswer_userdefinedlibrary>())
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{
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var definedLibList = session.Find<fl_plugin_autoanswer_userdefinedlibrary>("");
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if (definedLibList != null && definedLibList.Count != 0)
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{
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var dlibList = new List<fl_plugin_autoanswer_definedlib>();
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foreach (var item in definedLibList)
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{
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dlibList.Add(new fl_plugin_autoanswer_definedlib()
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{
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antistop = item.antistop,
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chat_type = item.chat_type,
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content = item.content,
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is_alert_admin = item.is_alert_admin,
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match_pattern = item.match_pattern,
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specific_robot_setting_text = string.Empty
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});
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}
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session.Insertable(dlibList).ExecuteCommand();
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}
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}
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}
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catch (Exception ex)
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{ }
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}
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if (!session.TableExist<fl_plugin_autoanswer__log>()) session.CreateTable<fl_plugin_autoanswer__log>();
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#endregion
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//创建配置文件
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Config = this.ReadConfig<Config>();
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SDK.ReciveIMEvent += SDK_ReciveIMEvent;
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}
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catch (Exception ex)
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{
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this.OnLog(ex.Message);
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}
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}
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public override void ShowForm()
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{
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try
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{
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if (mainForm == null || mainForm.IsDisposed)
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{
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mainForm = new MainForm();
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mainForm.Show();
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}
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mainForm.TopMost = true;
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mainForm.TopMost = false;
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}
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catch (Exception ex)
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{
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this.OnLog(ex.Message);
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}
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}
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public override void Stop()
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{
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try
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{
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if (mainForm != null)
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{
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mainForm.CloseForm();
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mainForm = null;
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}
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}
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catch (Exception ex)
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{
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this.OnLog(ex.Message);
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}
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}
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private void SDK_ReciveIMEvent(object sender, ReciveIMEvent e)
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{
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try
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{
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if (Config.TuLing_OnOff)
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{
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if (e.Message.Contains(@"<appmsg appid=")) return;
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if (e.Message.Contains(@"<emoji fromusername")) return;
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string regexMess = string.IsNullOrEmpty(Config.TuLing_prefix) ? @"(?<text>[\w\W]+)" : "^(" + Config.TuLing_prefix.Replace("$", @"\$").Replace("^", @"\^") + @")(?<text>[\w\W]+)";
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var reg = Regex.Match(e.Message.Trim(), regexMess);
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if (reg.Success)
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{
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string htmlResult = Tools.GetHtml(reg.Groups["text"].Value, e.Username);
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var _mess = string.Empty;
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if (!Regex.IsMatch(htmlResult, @"""intent"":{ ""code"":(5000|6000|4000|4001|4002|4003|4004|4005|4007|4100|4200|4300|4400|4500|4600|4602|7002|8008)}"))
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{
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var result = CsharpHttpHelper.HttpExtend.JsonToDictionary(htmlResult);
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var results = result["results"] as ArrayList;
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var obj = results[0] as Dictionary<string, object>;
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var vaules = obj["values"] as Dictionary<string, object>;
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e.SendMessage(vaules["text"].ToString());
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if (Config.CellCustomerServiceSwitch == Api.Framework.Enums.SwitchType.开启) return;
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}
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else
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this.OnLog("图灵响应异常");
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}
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}
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//是否通知管理员
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bool isAlertAdmin;
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bool isAutoAnswer, issendstatus = false;
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string mess = MessageFactory(e, out isAlertAdmin, out isAutoAnswer);
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bool issend = false;
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if (!string.IsNullOrWhiteSpace(mess) && !isAutoAnswer)//非自动回复消息
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{
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e.SendMessage(mess);
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issend = true;
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//发送管理员
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if (isAlertAdmin)
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{
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string msg = string.Format(@"呼叫客服
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————
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微信账号：{0}
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微信昵称：{1}
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客户账号：{2}
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客户昵称：{3}
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客户备注：{4}
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呼叫时间：{5}
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呼叫内容：{6}", e.RobotName, e.RobotNick, e.Username, e.RealNick, e.NickName, DateTime.Now.ToString("yyyy-MM-dd HH:mm:ss"), e.Message);
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Thread.Sleep(300);
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ApiClient.SendNoticeMessage(msg, Config.notice_robotname);
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ApiClient.SendAdminEmail(ApiClient.Setting.SystemConfig.account_admin_email, "客户留言提醒", msg, true);
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}
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}
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#region 呼叫客服
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if (Class1.Config.CellCustomerServiceSwitch == Api.Framework.Enums.SwitchType.开启)
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{
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if (string.IsNullOrEmpty(e.Groupid)) //私聊信息
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{
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var _event = e.Event as Chat.Framework.WXSdk.Events.WXReiceveFriendMsg;
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if (_event != null && _event.IsRobot)//判断是否自己给自己发送消息
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return;
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}
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//触发呼叫客服关键词
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if (!string.IsNullOrEmpty(Class1.Config.TriggerAntistop) && Regex.IsMatch(e.Message, Class1.Config.TriggerAntistop))
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{
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var weekDays = Class1.Config.WeekDay.Replace("，", ",").Split(',');//获取设置的上班星期
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if (weekDays != null && weekDays.Length != 0)
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{
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string week = ((WorkdayType)Enum.ToObject(typeof(WorkdayType), System.Convert.ToInt32(DateTime.Now.DayOfWeek.ToString("d")))).ToString();
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//为上班星期
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if (weekDays.Contains(week))
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{
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var isOnDutyTime = false;//记录当前时间是否为上班时间区间
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var now = DateTime.Now;
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for (int i = 0; i < Class1.Config.WorkDayTimes.Length; i++)
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{
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if (!string.IsNullOrWhiteSpace(Class1.Config.WorkDayTimes[i]))
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{
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var times = Class1.Config.WorkDayTimes[i].Trim().Split('-');
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if (times.Length == 2)
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{
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var begin = DateTime.Parse(times[0].Trim());
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var end = DateTime.Parse(times[1].Trim());
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if (begin <= now && now <= end)
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{
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isOnDutyTime = true;
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break;
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}
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}
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}
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}
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//为上班的时间段
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if (isOnDutyTime)
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e.SendMessage(Class1.Config.OnDuty_ReplyMessage);
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else
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e.SendMessage(Class1.Config.OffDuty_ReplyMessage);
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}
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//非上班星期
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else
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e.SendMessage(Class1.Config.UnWeekDay_ReplyMessage);
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string msg = string.Empty;
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if (Config.MatchModel == Enums.ReplyModel.传递最近5条消息)
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{
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var session = ApiClient.GetSession();
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var hist_message = session.Find<fl_plugin_autoanswer__log>("select * from fl_plugin_autoanswer__log where datetime > @datetime and useraccount=@useraccount and chatType = @chatType order by id desc limit 0,5", new { datetime = DateTime.Now.AddMinutes(-10).ToString("yyyy-MM-dd HH:mm:ss"), useraccount = e.Username, chatType = (int)e.ChatType });
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string message_hist = string.Empty;
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int number = 1;
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foreach (var item in hist_message)
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{
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if (item.content.Contains("<msg>")) continue;
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message_hist += number + "." + GlobalObject.unescape(item.content) + "\r\n";
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number++;
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}
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message_hist = message_hist.Trim();
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if (message_hist.Length > 200) message_hist = message_hist.Substring(0, 200) + "...";
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msg = string.Format(@"客户呼叫提醒
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————
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微信账号：{0}
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微信昵称：{1}
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客户账号：{2}
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客户昵称：{3}
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客户备注：{4}
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呼叫时间：{5}
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————
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未回复：
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{6}", e.RobotName, e.RobotNick, e.Username, e.RealNick, e.NickName, DateTime.Now.ToString("yyyy-MM-dd HH:mm:ss"), message_hist);
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}
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else
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{
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if (!e.Message.Contains("<msg>"))
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{
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msg = string.Format(@"客户呼叫提醒
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————
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微信账号：{0}
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微信昵称：{1}
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客户账号：{2}
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客户昵称：{3}
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客户备注：{4}
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呼叫时间：{5}
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————
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消息：
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{6}", e.RobotName, e.RobotNick, e.Username, e.RealNick, e.NickName, DateTime.Now.ToString("yyyy-MM-dd HH:mm:ss"), e.Message.Trim());
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}
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}
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if (!string.IsNullOrWhiteSpace(msg))
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{
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var wx = e.Sender as WeixinBase;
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if (wx != null && Config.IsStickSwitch == Api.Framework.Enums.SwitchType.开启)
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wx.EditContacts(e.Username, Chat.Framework.WXSdk.Implement.EditContactsType.置顶, e.NickName);
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issendstatus = true;
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ApiClient.SendNoticeMessage(msg, Config.notice_robotname);
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if (Config.ForcedResponse == Api.Framework.Enums.SwitchType.开启 && !string.IsNullOrWhiteSpace(mess) && !issend)
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{
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Thread.Sleep(500);
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e.SendMessage(Tools.UrlEncodFactory(Config.DefaultContents[new Random(Guid.NewGuid().GetHashCode()).Next(0, Config.DefaultContents.Count)]));
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}
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}
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}
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}
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}
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#endregion
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if (!string.IsNullOrWhiteSpace(mess) && isAutoAnswer && !issendstatus)
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{
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e.SendMessage(mess);
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//发送管理员
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if (isAlertAdmin)
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{
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string msg = string.Format(@"呼叫客服
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————
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微信账号：{0}
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微信昵称：{1}
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客户账号：{2}
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客户昵称：{3}
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客户备注：{4}
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呼叫时间：{5}
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呼叫内容：{6}", e.RobotName, e.RobotNick, e.Username, e.RealNick, e.NickName, DateTime.Now.ToString("yyyy-MM-dd HH:mm:ss"), e.Message);
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var wx = e.Sender as WeixinBase;
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if (wx != null && Config.IsStickSwitch == Api.Framework.Enums.SwitchType.开启)
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{
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wx.EditContacts(e.Username, Chat.Framework.WXSdk.Implement.EditContactsType.置顶, e.NickName);
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}
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Thread.Sleep(300);
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ApiClient.SendNoticeMessage(msg, Config.notice_robotname);
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ApiClient.SendAdminEmail(ApiClient.Setting.SystemConfig.account_admin_email, "客户留言提醒", msg, true);
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}
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}
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}
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catch (Exception ex)
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{
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this.OnLog("C:" + ex.Message);
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e.SendMessage(ApiClient.Setting.SystemConfig.msg_error);
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}
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}
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private string cache_autoanswer_key = "cache_autoanswer_key";
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#region 自定义回复处理方法(非图灵)
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/// <summary>
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/// 自定义回复处理方法(非图灵)
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/// </summary>
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/// <param name="mess"></param>
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private string MessageFactory(ReciveIMEvent e, out bool isAlertAdmin, out bool isAutoAnswer)
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{
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isAutoAnswer = false;
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try
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{
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var session = ApiClient.GetSession();
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//先看全部匹配的情况,是否满足
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var wordbank = session.Find<fl_plugin_autoanswer_definedlib>("select * from fl_plugin_autoanswer_definedlib where antistop = @antistop and match_pattern = '0' and chat_type like @chattype [随机排序]", new { antistop = GlobalObject.escape(e.Message), chattype = "%" + (int)e.ChatType + "%" }).FirstOrDefault();
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//在看模糊匹配,是否满足
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if (wordbank == null)
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{
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var wordbanks = Tools.wordbanck_cache.Where(f => f.chat_type.Contains(((int)e.ChatType).ToString())).ToList();
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wordbank = wordbanks.FirstOrDefault(f => e.Message.Trim().Contains(GlobalObject.unescape(f.antistop)));
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//还不满足 择用 正则表达式匹配.获取所有"平台"模糊模式的集合 再通过正则筛选 是否满足
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if (wordbank == null)
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wordbank = wordbanks.FirstOrDefault(f => f.chat_type.Contains(((int)e.ChatType).ToString()) && Regex.IsMatch(e.Message.Trim(), GlobalObject.unescape(f.antistop)));
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}
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bool is_robot = false;
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//如果以上都没有存在的,那看下是否开启默认回复 与 是否开启记录功能了
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if (wordbank == null)
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{
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isAlertAdmin = false;
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string mess = string.Empty;
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if (string.IsNullOrEmpty(e.Groupid) && Config.Is_Top_User)
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{
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var wx = e.Sender as WeixinBase;
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if (wx != null)
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wx.EditContacts(e.Username, EditContactsType.置顶, e.NickName);
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}
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//默认回复
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if (Config.Is_Auto_Answer && Config.DefaultContents.Count != 0)
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{
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if (string.IsNullOrEmpty(e.Groupid)) //私聊信息
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{
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if ((e.GetMemberinfo().upd_time - e.GetMemberinfo().crt_time).TotalSeconds > 4)
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{
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var value = ApiClient.Cache.Get<List<long>>(cache_autoanswer_key);
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var _event = e.Event as Chat.Framework.WXSdk.Events.WXReiceveFriendMsg;
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if (_event != null && _event.IsRobot)//判断是否自己给自己发送消息
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{
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is_robot = true;
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if (value == null)
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value = new List<long>();
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value.Add(e.GetMemberinfo().id);
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ApiClient.Cache.Set(cache_autoanswer_key, value, 5);
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return string.Empty;
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}
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else if (value != null && value.Contains(e.GetMemberinfo().id))
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return string.Empty;
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}
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}
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mess = Tools.UrlEncodFactory(Config.DefaultContents[new Random(Guid.NewGuid().GetHashCode()).Next(0, Config.DefaultContents.Count)]);
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isAutoAnswer = true;
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}
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if (Config.Is_Log && !is_robot)
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AddAutoanswerLog(e.Message.Trim(), e.ChatType, e.RobotNick, e.Username, e.NickName, true);
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return mess;
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}
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else //处理信息将随机的信息返回
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{
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string[] result = Tools.UrlEncodFactory(GlobalObject.unescape(wordbank.content), false).Split(new string[] { "\r\n-----------分割线-----------\r\n", "\r\n-----------分割线-----------", "-----------分割线-----------\r\n" }, StringSplitOptions.RemoveEmptyEntries);
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isAlertAdmin = (wordbank.is_alert_admin == 1);
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return result[new Random(Guid.NewGuid().GetHashCode()).Next(0, result.Length)];
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}
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}
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catch (Exception ex)
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{
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this.OnLog(ex.Message);
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}
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isAlertAdmin = false;
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return string.Empty;
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}
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#endregion
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#region 自动记录包含默认回复的关键词
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/// <summary>
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/// 自动记录包含默认回复的关键词
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/// </summary>
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/// <param name="antistop"></param>
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/// <param name="chatType"></param>
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/// <param name="username"></param>
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/// <param name="nicknname"></param>
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/// <param name="status"></param>
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private void AddAutoanswerLog(string mess, ChatType chatType, string robotnick, string username, string nicknname, bool status)
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{
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try
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{
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var recordignored = new fl_plugin_autoanswer__log()
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{
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content = GlobalObject.escape(mess),
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robot_name = robotnick,
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chatType = chatType,
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useraccount = username,
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username = GlobalObject.escape(nicknname),
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status = status,
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datetime = DateTime.Parse(DateTime.Now.ToString("yyyy-MM-dd HH:mm:ss"))
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};
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var session = ApiClient.GetSession();
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session.Insertable(recordignored).ExecuteCommand(); ;
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}
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catch (Exception ex)
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{
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this.OnLog(ex.Message);
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}
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}
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#endregion
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}
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}
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